Terms of Service

Editing Services:

IMG Residency Advisers, LLC provides editing services for current and future applicants. Editing services include, but are not limited to, personal statements, letters of intent/interest, ERAS application, and Curriculum Vitae.  Revisions of said documents will include feedback notations via email and/or phone conversation. Revisions are provided solely by IMG Residency Advisers, LLC; no third party services will be involved or outsourced. By submitting a document/application for review, customer attests that all materials are his or her own. If not, customer shall forfeit pay and IMG Residency Advisers, LLC is not liable for a refund and is not liable if Residency program/NRMP prohibits the applicant from applying to a residency program. IMG Residency Advisers, LLC is an editing service; we will not create, write, outline, etc. documents/applications. Submitted works must be complete drafts. If a document seems to have been submitted with the intent to have any portion of the document written and not just edited, then IMG Residency Advisers reserves the right to refund and/or cancel service without penalty, within 14 days of submission of said document/application. Our intent is to provide you with constructive feedback, not write documents/applications for you.

 

Advising Services:

IMG Residency Advisers, LLC provides advising services for current and future applicants.  Once scheduled, advising services will occur over the phone, email, video, and other online services. IMG Residency Advisers, LLC reserves the right to schedule advising dates and times at our discretion. Applicants may submit request dates and times, however, IMG Residency Advisers, LLC does not guarantee the selection of submitted dates. IMG Residency Advisers, LLC will communicate with customers up typically within 3 - 5 days from date of your purchase. Phone/Video Communication advising services must be scheduled 72 hours in advance.

 

Scheduling:

Advising hours are ordered and scheduled in hour increments. Each hour cannot be divided into multiple sessions. For example, if a customer purchases one hour but completes 45 minutes of a session, the customer must use the additional 15 minutes during the same session or else forfeits the remaining time of that purchased hour. If customer purchase more than one hour of advising services, however, the the customer is entitled to different a advising session per hour if he/she prefers (e.g. if 3 hours are purchased, then each hour can be completed during different sessions or all 3 hours completed during the same session).

Advisors reserve the right to pause advising sessions for a break of no more than 30 minutes. Break time will not be deducted from the customers advising time.

Rescheduling, Cancellations & Refunds:

IMG Residency Advisers reserves the right to reschedule a paid service without reason and communicate a rescheduled date within 24 hours. Customers reserve the right to reschedule a service more than 72 hours in advance of the scheduled date and time of the appointment. Cancellations by the customer within the 72 hour period are subject to forfeit of paid services and/or a rescheduling fee. Communication must be made via email with IMG Residency Advisers, LLC. Customers are eligible for store credit valid up to one year from original purchase date. Store credit may be only used by the original customer with whom the receipt has been issued and may be applied to any service on IMG Residency Advisers, LLC within one year of original purchase date. Credit is non-transferable, non-refundable, and not worth any cash value. All sales are final. 

Advising hours are in one hour increments. If customer purchase one hour, but partially completes advising service (ie 45 minutes), no refund or rescheduling may occur.

Non-Guarantee Service:

IMG Residency Advisers, LLC is solely an advising service. Although we provide you with great resources to potentially help increase your chances of admissions including, but not limited to medical school and residency programs, we do not guarantee admission and do not guarantee an increase in the chance of admission. IMG Residency Advisers, LLC is not held liable for any outcome outside of the services included within this site. 

Pricing:

IMG Residency Advisers, LLC reserves the right to change prices at any time with or without notification. If a service has been purchased at a given price, the price will be honored. However, any changes, additions, or variations of said service(s) is subject to price change as deemed necessary. By using our services, you are responsible to check the site periodically for price changes.

Delivery of Service(s):

IMG Residency Advisers, LLC advertises delivery of services under each product visible on the product pages. For more information, please visit the product page in question. Generally, services are communicated electronically and are completed 7-10 days after we receive submission of your document(s). Expedited services are available and generally are completed 3-5 days after we receive submission of your document(s). Confirmation of submission will be contacted to you electronically. Please be sure to provide your most current contact information (phone, email, etc) and check these forms of communication periodically. 

 

Electronic Communications:

By emailing IMG Residency Advisers, LLC, you are communicating with us electronically thus consenting to receive communications from us electronically, including, but not limited to email. You agree that all communications, disclosures and notices that we provide to you electronically satisfy any legal requirement that such communications be in writing.